Our Six Data Protection Principles
vip99d collects personal data only on lawful grounds — primarily contract performance and legitimate interest. We are clear about what we collect and why.
Data collected for account registration is not repurposed for unrelated activities. We use your information only for the purposes disclosed in this Policy.
We collect only the information necessary to operate your vip99d account, process transactions, and comply with applicable regulatory obligations.
You have the right to update or correct your personal information held by vip99d at any time by contacting our support team.
All personal data is protected with 256-bit TLS encryption in transit and encrypted at rest. Access to player data is strictly role-restricted within vip99d.
vip99d respects your right to access, correct, restrict, or request deletion of your personal data, subject to applicable legal and regulatory retention obligations.
vip99d ("we", "us", "our") is the operator of the online gaming platform accessible at vip99d.com. For the purposes of this Privacy Policy, vip99d acts as the data controller in respect of all personal information collected from players and visitors to the Platform.
This Privacy Policy applies to all personal data collected through the vip99d website, mobile-optimised web application, customer support channels, and any communications between you and vip99d. It forms part of, and should be read alongside, the vip99d Terms & Conditions.
When you register for a vip99d account, complete KYC verification, make a deposit or withdrawal, or contact our support team, we may collect the following categories of personal data:
When you access the vip99d platform, we automatically collect certain technical data through cookies, log files, and similar technologies, including:
We may receive personal data about you from third-party payment processors, identity verification service providers engaged for KYC purposes, fraud detection and prevention services, and, where applicable, affiliate or referral partners. Such data is processed in accordance with this Privacy Policy.
vip99d uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Processing deposits and withdrawals in MYR | Financial data, identity data |
| KYC identity verification and age verification (21+) | Identity data, government ID documents |
| Fraud detection and anti-money laundering compliance | All categories as necessary |
| Customer support and dispute resolution | Contact, support, account data |
| Personalisation of the gaming experience | Account data, usage data |
| Marketing communications (where you have consented) | Contact data, preferences |
| Platform security and abuse prevention | Technical data, account data |
| Legal and regulatory compliance | All categories as required by law |
vip99d does not sell your personal data to third parties for their own marketing purposes.
We process your personal data on the following legal bases:
vip99d shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (such as FPX banking partners and e-wallet providers including Touch 'n Go and Boost infrastructure partners), identity verification and KYC service providers, fraud detection and AML screening services, cloud hosting and IT infrastructure providers, and customer support platform providers.
All third-party processors are contractually required to process your data only on vip99d's instructions and in accordance with appropriate data protection standards. They are not permitted to use your personal data for their own independent purposes.
vip99d may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
In the event that vip99d undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance and ensure that the receiving entity maintains data protection standards consistent with this Policy.
The vip99d platform uses cookies and similar tracking technologies to enable core functionality, improve performance, and provide a personalised experience. The categories of cookies we use include:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the vip99d platform but may affect certain personalisation features.
vip99d retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods include:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
vip99d implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Whilst we maintain strong security practices, no internet transmission can be guaranteed to be completely secure. You acknowledge this inherent risk and agree to maintain the security of your vip99d account credentials.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by vip99d:
To exercise any of these rights, please contact vip99d support via the live chat or email address provided on the Platform. We will respond to all valid requests within the timeframe required by applicable law — typically within thirty (30) calendar days.
As an international gaming platform, vip99d may process and store personal data on servers located outside Malaysia. Where personal data is transferred internationally, vip99d ensures that such transfers are made subject to appropriate safeguards, including contractual protections with receiving entities that require standards of protection equivalent to those applied within the Platform.
The vip99d platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under 21 years of age. Where vip99d becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the relevant account will be permanently closed.
If you believe that a person under the age of 21 has registered a vip99d account, please notify us immediately via our customer support channels.
vip99d reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file and/or through a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this Policy. Continued use of the vip99d platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data vip99d holds about you, please contact our data protection team: